Two days, two vendors
In a short time span of two days I had two contrasting experiences with different vendors. See who won!
Everyone knows that the design of the original Tunze Stream pumps was flawed. The pump itself is great, silent and efficient but the electronics were it’s achilles heel. Both the transformer and driver unit were very prone to breaking, sometimes with catastrophic consequences. But that was easily dealt with because Tunze has always supported their products with complete selection of spare parts. Until now, that is. To my surprise (and shock) I learned that Tunze no longer provides spare parts for older Stream pumps. Instead, you are required to send your old Stream to Tunze and then negotiate a discount for a new model. In my case that means I could get a Tunze 6105 for 200 € instead of 245 €. Hardly a substantial discount, especially when you consider that I still have one more 6100 for which I might need spare parts later (and, by the way, for which I’ve already bought a new transformer and driver unit about a year ago). I think I’ll keep the broken 6100 for spare parts, it’s much more valuable than 45€.
The important question of course is how will this “new” Tunze handle current equipment two years from now? They will break.
Only two days after the Tunze debacle I managed to accidentally break the ceramic axle in my ATB skimmer pump Airstar 1500. I contacted ATB and all the necessary spare parts were sent to me three hours after my email with no mention about money (I assume an invoice is included). The parts were sent with fast express service to ensure I’ll get my skimmer back online as soon as possible. No negotiations and no hint of “who cares” attitude.
It is nice to deal with serious people.